Admiralty Towers One | Managed by River Precinct
Effective Date: 5 November 2026
Last Updated: 5 November 2026
Website: https://admiraltytowersone.com.au
Managing Entity: River Precinct Pty Ltd
ABN: 48 696 971 016
Privacy Contact: legal@riverprecinct.com.au
1. Introduction and Our Commitment to Privacy
River Precinct Pty Ltd (ABN 48 696 971 016) ("River Precinct", "we", "us" or "our") operates this website and provides authorised building-related and residential property management services at Admiralty Towers One, located at 35 Howard Street, Brisbane City, Queensland 4000, Australia.
We recognise the importance of protecting personal information and respecting the privacy of apartment owners, residents, tenants, prospective tenants, contractors, visitors and other individuals who interact with our website and services.
We are committed to collecting, using, storing, disclosing and disposing of personal information responsibly and in accordance with applicable Australian law, including:
- Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), to the extent applicable;
- Residential Tenancies and Rooming Accommodation Act 2008 (Qld);
- Property Occupations Act 2014 (Qld), where relevant;
- Body Corporate and Community Management Act 1997 (Qld), where relevant;
- Spam Act 2003 (Cth); and
- Other applicable privacy, property, consumer protection and information-handling laws.
This Privacy Policy explains how we manage personal information, the purposes for which it may be collected and disclosed, how individuals can exercise their privacy rights, and how privacy-related complaints are handled.
2. Our Role and Scope of Responsibility
Admiralty Towers One is a residential apartment building comprising independently owned lots and associated common property.
River Precinct Pty Ltd provides services within the scope of its authorised management arrangements, contractual appointments and applicable law.
River Precinct is a separate legal entity from the body corporate, individual lot owners, independent real estate agencies, contractors and other service providers.
Our responsibility for personal information depends on the circumstances in which it is collected, controlled or handled.
This Privacy Policy applies to personal information managed by River Precinct in connection with:
- The Admiralty Towers One website;
- Website enquiries and online forms;
- Residential rental enquiries and inspections;
- Rental applications and tenancy administration;
- Apartment owner enquiries and rental appraisals;
- Property management and leasing services;
- Resident communications and service requests;
- Authorised building operations;
- Maintenance and contractor coordination;
- Visitor and access-related administration;
- Newsletters and marketing communications; and
- Other activities performed under an authorised management arrangement.
Certain records, including body corporate records, CCTV recordings and security system information, may be held or controlled by the body corporate or another authorised organisation.
Where River Precinct does not control the relevant information, we may direct enquiries to the appropriate record holder.
This policy does not replace the privacy policies of independent organisations.
3. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.
Depending on the circumstances, personal information may include names, contact details, addresses, photographs, communications, identification information, property-related records and other information concerning an identifiable individual.
Some information, such as health information, is classified as sensitive information and may be subject to additional legal protections.
4. Personal Information We May Collect
We collect personal information that is reasonably necessary for our functions and activities, having regard to any applicable statutory restrictions.
4.1 General website enquiries
When individuals contact us through the website, email, telephone or in person, we may collect:
- Name;
- Email address;
- Telephone number;
- Apartment or property of interest;
- Enquiry category;
- Message contents; and
- Relevant correspondence.
4.2 Prospective tenants and rental enquiries
For initial rental enquiries, we may collect:
- Contact information;
- Preferred apartment type;
- Bedroom and furnishing preferences;
- Indicative rental budget;
- Preferred commencement date;
- Inspection availability; and
- Other information reasonably relevant to the enquiry.
A general website enquiry is not a formal rental application.
Additional rental application information will be requested only through an appropriate application process, in accordance with applicable Queensland tenancy legislation.
4.3 Rental applications
Where River Precinct is authorised to manage a rental application, we may collect information permitted by law for assessing an applicant's suitability for the premises.
This may include appropriate identity, financial capacity, employment, rental history and reference information, within the restrictions imposed by Queensland tenancy legislation.
We will not require information or supporting documents prohibited by applicable law.
Where identification documents are required, applicants will be provided with the options and protections required by Queensland legislation, including applicable rights concerning the sighting of original identification documents and consent to retaining copies.
4.4 Tenants and residents
Where we are responsible for the relevant service, we may collect information necessary for:
- Tenancy administration;
- Rent payment processing;
- Lease and occupancy records;
- Maintenance and repairs;
- Property inspections;
- Entry and access arrangements;
- Resident communications;
- Complaints and incident management;
- Property condition records;
- Lawful notices and correspondence; and
- Compliance with contractual and statutory obligations.
Inspection photographs may contain personal information, including images of personal possessions or living conditions.
Such information will be collected, accessed and handled subject to applicable tenancy privacy requirements.
4.5 Apartment owners and landlords
When providing rental management services or responding to property owner enquiries, we may collect:
- Name and contact information;
- Property address and ownership information;
- Management instructions;
- Property features;
- Rental and leasing information;
- Payment details necessary for authorised transactions;
- Correspondence;
- Relevant identification and authority documentation; and
- Other information reasonably necessary for managing an authorised agency relationship.
4.6 Contractors and suppliers
We may collect relevant business and personal contact information, trade qualifications, licence details, insurance records, attendance information, work orders and other information necessary for authorised service delivery and building operations.
4.7 Website and technical information
When users access the website, technical information may be collected by our website infrastructure and authorised service providers.
This may include:
- Internet Protocol (IP) address;
- Browser and device type;
- Operating system;
- Pages accessed;
- Referring website;
- Access date and time;
- Technical error information; and
- Website interaction information.
The information actually collected depends on the systems and technologies deployed.
5. How We Collect Personal Information
We generally collect information directly from individuals when they:
- Complete an online form;
- Request information or services;
- Contact our management team;
- Subscribe to communications;
- Apply for a residential tenancy;
- Enter into a management or tenancy arrangement;
- Report maintenance issues; or
- Communicate with us in the course of an authorised service.
Where reasonably necessary and legally permitted, information may also be collected from authorised representatives, property owners, nominated referees, contractors, service providers, government agencies and other relevant sources.
Where the Australian Privacy Principles apply, we will comply with applicable requirements concerning collection from third parties, notification and collection methods.
We seek to collect information by lawful and fair means.
6. Purposes for Collecting and Using Personal Information
We may use personal information to:
- Respond to enquiries and requests.
- Arrange property inspections.
- Assess rental applications where authorised.
- Administer residential tenancy agreements.
- Manage rental properties and authorised owner appointments.
- Coordinate property maintenance and repairs.
- Facilitate lawful resident and building communications.
- Coordinate contractors and authorised building services.
- Address incidents, complaints and security concerns.
- Maintain appropriate business and property records.
- Process authorised payments and transactions.
- Maintain and improve website functionality.
- Comply with applicable legal and regulatory obligations.
- Establish, exercise or defend legal rights where lawful.
- Provide newsletters or marketing communications where permitted.
Information collected under Queensland's residential tenancy privacy provisions will only be accessed and used for purposes permitted by those provisions, including assessing an application or managing the relevant tenancy.
We will not use tenancy information for unrelated marketing merely because an individual has applied for or rented a property.
7. Rental Applications and Queensland Tenancy Privacy
We recognise the specific protections that apply to rental applicants and tenants in Queensland.
Where relevant, River Precinct will:
- Use the approved rental application process where legally required;
- Limit the information and supporting documents requested to those permitted by law;
- Provide legally compliant application submission options;
- Respect applicable restrictions on copying identification documents;
- Securely store application and tenancy information;
- Limit access to authorised persons for permitted purposes;
- Avoid collecting prohibited information; and
- Securely destroy personal information within applicable statutory timeframes.
For tenancy applications covered by the relevant provisions, applicants must be offered the prescribed application options, including at least one permitted method that does not require payment or use of a restricted third-party application platform.
Submission of a website rental enquiry does not constitute acceptance or approval of a tenancy application.
8. Sensitive Information
We do not ordinarily require sensitive information through general website enquiry forms.
Individuals should not submit passports, driver licences, financial statements, health information, passwords or other sensitive documents through general enquiry forms unless specifically requested through an appropriate secure process.
Where sensitive information is reasonably necessary for an authorised service, we will collect and handle it in accordance with applicable legal requirements, including obtaining consent where required.
If unnecessary sensitive information is received, we will assess whether it should be retained, deleted or otherwise handled in accordance with applicable law.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary, legally permitted or authorised for the relevant purpose.
Depending on the circumstances, recipients may include:
Property owners and authorised representatives: Where information is relevant to an authorised tenancy or property management arrangement.
Body corporate representatives: Where disclosure is lawful and necessary for relevant building management, maintenance, security or administrative activities.
Contractors and service providers: Where information is necessary to complete an authorised service, including maintenance, repairs or technical support.
Technology providers: Including website hosting, email, property management, cloud storage, administrative and communications service providers.
Professional advisers: Including accountants, lawyers, insurers and other professional advisers where appropriate.
Government agencies and authorities: Where disclosure is required or authorised by law.
Emergency services: Where disclosure is reasonably necessary and legally permitted to address an emergency or serious safety concern.
Other parties: Where the individual has requested or authorised disclosure, or another lawful basis applies.
We do not sell personal information to third parties for their independent marketing purposes.
We take reasonable steps, appropriate to the circumstances, to limit disclosures to information necessary for the relevant purpose.
10. Body Corporate Information and CCTV
Admiralty Towers One may have security cameras, building access systems and other security arrangements operating under the authority of the relevant body corporate or other authorised parties.
CCTV footage and access records may contain personal information.
The collection, retention, use and disclosure of these records depend on the relevant system, its authorised controller, applicable legislation and management arrangements.
Where River Precinct has authorised access to CCTV footage or access records, it will use such access only for legitimate and lawful purposes.
Requests for footage may require verification of identity and authority and may be subject to legal restrictions, including the privacy rights of other individuals.
Where River Precinct does not control the requested record, the applicant may be referred to the relevant body corporate or authorised record holder.
This policy does not grant any additional right to access building security systems, CCTV footage or confidential body corporate records.
11. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide functionality, maintain security and support website operations.
Depending on the website configuration, these may include:
- Essential functional cookies;
- Security and session technologies;
- Website performance and diagnostic tools; and
- Analytics or other optional technologies where deployed.
Some cookies or related identifiers may collect personal information.
Users may manage supported cookie preferences through the website's Cookie Settings function, where available, and through their browser settings.
Disabling certain technologies may affect website functionality.
Where consent is legally required for optional tracking or related processing, we will seek that consent before undertaking the relevant activity.
We will provide information about third-party tracking and analytics where applicable and will not represent a tracking feature as optional if it cannot actually be disabled.
12. Electronic Marketing and Newsletters
Individuals may choose to subscribe to newsletters and receive relevant information about Admiralty Towers One and River Precinct's associated services.
We may collect names, email addresses, subscription preferences and records of consent for this purpose.
We will send commercial electronic messages only where the necessary express or inferred consent exists and applicable Australian law permits the communication.
Commercial electronic messages will include appropriate sender-identification information and a functional unsubscribe facility as required by law.
Individuals may unsubscribe through the instructions supplied in the relevant communication or by contacting legal@riverprecinct.com.au.
Valid unsubscribe requests will be actioned within the applicable legal timeframe, generally no later than five working days.
Unsubscribing from marketing does not prevent us from sending legitimate operational, contractual, safety-related or legally required communications.
Submitting a rental enquiry or contacting our office does not automatically constitute consent to unrelated marketing.
13. Storage and Security of Personal Information
We take reasonable steps to protect personal information under our control against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the information and systems involved, measures may include:
- Access restrictions;
- User authentication;
- Appropriate administrative controls;
- Staff confidentiality requirements;
- Secure communication and storage practices;
- Technology maintenance;
- Appropriate service provider arrangements;
- Information-handling procedures; and
- Secure deletion or disposal.
Personal information may be stored electronically or in physical records, including through authorised external service providers.
Although no electronic system can be guaranteed completely secure, we seek to maintain safeguards appropriate to the nature and sensitivity of the information.
Users should avoid submitting passwords, banking credentials or identity documents through ordinary website enquiry forms.
14. Overseas Storage and Disclosure
Some technology platforms and communication services may involve infrastructure, technical support or service providers located outside Australia.
Where personal information is disclosed to an overseas recipient, we will comply with applicable Australian privacy obligations, including the requirements governing cross-border disclosures where they apply.
We will identify the countries of likely overseas recipients where practicable and required by law.
Information about specific overseas processing arrangements can be requested from legal@riverprecinct.com.au.
Where applicable, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with relevant Australian privacy requirements.
15. Retention and Secure Destruction
We retain personal information only for as long as required or permitted for its relevant lawful purpose, subject to applicable statutory requirements.
Retention periods vary depending on the nature of the information.
15.1 General enquiries
General website and business enquiries are retained only while reasonably required for legitimate administrative, service, recordkeeping or legal purposes.
15.2 Newsletter records
Subscription information may be retained while an individual remains subscribed. We may retain limited suppression or unsubscribe records where necessary to prevent unwanted marketing and comply with legal obligations.
15.3 Unsuccessful rental applications
For applications subject to the applicable Queensland residential tenancy privacy provisions, personal information relating to unsuccessful applicants must be securely destroyed within three months after the relevant successful tenancy agreement commences, unless the applicant agrees to a longer period as permitted by law.
15.4 Tenancy information
Where the relevant Queensland provisions apply, personal information collected for tenancy management must be securely destroyed within seven years after the tenancy agreement ends.
Applicable minimum recordkeeping obligations must also be observed, including the requirements concerning tenancy agreements, entry condition reports and rent payment records.
The statutory commencement and transitional provisions will be applied to the relevant tenancy.
15.5 Other information
Other records, including contractor, incident and authorised building administration records, are retained according to their lawful purposes and applicable recordkeeping obligations.
Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable law.
Relevant requirements also apply to information held by service providers where River Precinct is responsible for its management.
16. Accessing and Correcting Personal Information
Individuals may request access to personal information held about them by River Precinct, subject to applicable laws and exceptions.
Individuals may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests should be directed to:
Email: legal@riverprecinct.com.au
We may request information reasonably necessary to verify identity and identify the relevant record.
We will not ordinarily require unnecessary identification documents through an unsecured general website form.
We will respond within a reasonable period, having regard to applicable legal requirements.
If we refuse access or correction, we will explain the reasons where required by law and advise of available complaint options.
Where another organisation controls the information, we may refer the requester to that organisation.
17. Anonymous and Pseudonymous Enquiries
Where practicable and legally permitted, individuals may communicate with us anonymously or using a pseudonym.
However, identification may be required to administer a tenancy, verify authority, process an application, respond to certain service requests or meet legal obligations.
Where identification is required, we will seek information reasonably necessary for that purpose.
18. Automated Systems and Digital Assistance
We may use digital systems to assist with administrative functions, website enquiries, communications, document handling and service coordination.
Automated acknowledgements, enquiry categorisation or administrative assistance do not, by themselves, constitute approval of a tenancy, acceptance of a management appointment or a binding decision by the body corporate.
Where we arrange for computer programs to make decisions, or perform activities substantially and directly related to decisions, that could reasonably be expected to significantly affect an individual's rights or interests, we will provide the disclosures required by applicable privacy law.
Where the relevant automated decision-making transparency requirements apply, our policy will identify the kinds of personal information used and the kinds of decisions involved, as required by law.
Individuals may direct questions concerning automated handling of their information to legal@riverprecinct.com.au.
19. Data Breaches and Security Incidents
If we become aware of a suspected data breach involving information for which we are responsible, we will take appropriate steps to investigate, contain and assess the incident.
Where necessary, we will implement remedial measures and consider applicable notification obligations.
Where a breach meets a relevant statutory notification threshold, we will notify affected individuals and regulators in accordance with applicable law.
Suspected privacy or information security incidents may be reported to legal@riverprecinct.com.au.
20. Third-Party Websites and Services
Our website may link to independent property listing websites, rental application systems, maps, booking services and other external platforms.
These services may be operated independently and subject to their own terms and privacy policies.
We encourage individuals to review the relevant privacy information before supplying personal details to another organisation.
Where River Precinct selects or uses an external provider to handle personal information on its behalf, we remain responsible for complying with our own applicable legal obligations.
21. Privacy Complaints
Individuals who have concerns about how personal information has been collected, used, stored, disclosed or otherwise handled may contact us using the details below.
Privacy Officer / Legal Enquiries
River Precinct Pty Ltd
ABN 48 696 971 016
Admiralty Towers One
35 Howard Street
Brisbane City QLD 4000
Australia
Email: legal@riverprecinct.com.au
Telephone: (07) 3831 6455
We will acknowledge and assess privacy complaints and aim to provide a substantive response within 30 calendar days.
If a matter requires further investigation, we will provide an update where reasonably practicable.
Where the Privacy Act 1988 (Cth) applies and a complaint remains unresolved, individuals may be entitled to refer the matter to the Office of the Australian Information Commissioner (OAIC).
OAIC: https://www.oaic.gov.au
Matters concerning Queensland residential tenancy obligations may also be referred to the relevant regulator or dispute resolution body, including the Residential Tenancies Authority (RTA), as appropriate.
RTA: https://www.rta.qld.gov.au
22. Changes to This Privacy Policy
We may review and update this Privacy Policy to reflect changes in legislation, business operations, technology or information-handling practices.
The current version will be published on this website with an updated effective or revision date.
Where required by law, we will provide additional notification or seek consent in relation to material changes.
Changes to this policy do not retrospectively authorise an otherwise unlawful collection, use or disclosure of personal information.
23. Contact Information
For privacy enquiries, personal information access or correction requests, privacy complaints and related legal correspondence:
River Precinct Pty Ltd
ABN 48 696 971 016
Managing Admiralty Towers One
35 Howard Street, Brisbane City QLD 4000, Australia
Privacy and Legal: legal@riverprecinct.com.au
Building Management: info@admiraltyone.com.au
Property Management: management@admiraltyone.com.au
Office: (07) 3831 6455
Website: https://admiraltytowersone.com.au
Website Infrastructure and Technology Providers
The Admiralty Towers One website is operated on behalf of River Precinct Pty Ltd (ABN 48 696 971 016).
The website has been designed and developed by Studio Orris, which may provide ongoing website maintenance, technical support and development services.
The website uses Supabase to support certain backend services, which may include database functionality, website form processing, authentication, technical operations and other website features where implemented.
Personal information submitted through website forms may be processed and stored using these services for the purpose of managing enquiries, responding to requests, maintaining website functionality and providing related administrative services.
Access to website information is limited to appropriately authorised personnel and service providers, subject to applicable security and confidentiality requirements.
River Precinct Pty Ltd remains responsible for its own obligations concerning personal information under applicable Australian law.
Website Enquiries and Tenancy Records
The Admiralty Towers One website is an informational and enquiry platform. It is not used as a tenancy records management system.
Formal rental applications, residential tenancy agreements, rental payment records, tenancy ledgers and other tenancy management records are not stored within the website's Supabase database.
These records are administered separately through River Precinct's authorised property management systems and operational processes, subject to applicable Queensland legislation.
Information submitted through general website enquiry forms may include names, email addresses, contact numbers, enquiry details and other information voluntarily provided by visitors.
Such information is used to respond to enquiries and facilitate relevant services. Where an enquiry leads to a formal property management or tenancy process, the relevant information may be transferred to an authorised operational system where lawful and reasonably necessary.
The collection and handling of tenancy records through separate systems is governed by applicable law and any relevant collection notices or privacy policies.
Website Data Retention
Personal information submitted through the website is retained only for as long as reasonably necessary for the relevant enquiry, administrative purpose or applicable legal obligation.
Where the information is no longer required, River Precinct will take reasonable steps to securely delete or de-identify it, subject to applicable law.
The website does not maintain formal residential tenancy records. Statutory retention requirements applying to rental applications and residential tenancy records are administered separately through the relevant property management processes.
Website Security and Technical Support
River Precinct Pty Ltd takes reasonable steps to protect personal information handled through the Admiralty Towers One website.
The website uses third-party technology services, including Supabase, for relevant backend functionality.
Studio Orris may have access to website systems or information where reasonably necessary for authorised development, maintenance, troubleshooting or technical support.
Such access must be managed in accordance with applicable confidentiality, security and privacy requirements.
We take reasonable steps to protect website information against misuse, loss, unauthorised access, modification and disclosure.
No online system can be guaranteed to be completely secure.
For enquiries concerning the collection, use or security of personal information, please contact:
River Precinct Pty Ltd
ABN 48 696 971 016
Admiralty Towers One
35 Howard Street, Brisbane City QLD 4000
Email: legal@riverprecinct.com.au
Website: https://admiraltytowersone.com.au
End of Privacy Policy